Privacy Policy

Last updated: October 2026

At Swell – Training and Development, Lda., we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.swell.com.pt or use our services.

1. Who We Are

Swell – Training and Development, Lda.
NIF: PT514093510
Address: Rua Augusto Rosa, 79 – 4000-098 Porto Portugal
Email: hello@swell.com.pt

2. What Personal Data We Collect

• Contact form: first and last name, email address, subject and message
• Programme manual request: first and last name, email address, phone number and, optionally, your company
• Newsletter: your email address and the date on which you confirmed your subscription
• Company and billing information, when you register for training or consulting or purchase a service
• Technical data (IP address, browser type, pages requested), which the server hosting the website records, as any web server does, for security and troubleshooting
• Usage data (pages visited, interactions, time spent), through Google Analytics — only if you accept analytics cookies

3. How We Use Your Data

• Provide our services (training, consulting, support)
• Respond to your enquiries and send you the programme manual you requested
• Process purchases and send invoices
• Improve our website and services
• Send our newsletter (only with your consent)
• Comply with legal obligations

4. Legal Basis for Processing

• Consent (e.g., subscribing to the newsletter, accepting analytics cookies)
• Contract performance (e.g., registering for a course), including steps you ask us to take before a contract, such as answering an enquiry
• Legal obligations
• Legitimate interest (e.g., keeping the website secure)

5. Cookies and Analytics

We only use Google Analytics if you accept it in our cookie banner. Until you do, no analytics script is loaded. You can change your choice at any time through Cookie preferences, at the bottom of every page.

Please refer to our Cookie Policy for the cookies we use and how long they last.

6. Who We Share Your Data With

We do not sell your data. We share it only with the service providers we need to run the website and our services:

• Brevo (Sendinblue SAS, France) — sends our newsletter and stores subscribers’ email addresses. Every subscription is confirmed by email (double opt-in)
• Google (Google Ireland Limited) — Google Analytics, only with your consent. Google may process this data in the United States, under the EU–US Data Privacy Framework
• Microsoft (Microsoft 365) — our email, where messages sent through the website’s forms are received
• PTServidor (Portugal) — hosting of the website
• Payment and invoicing providers, when you purchase a service
• Public authorities, where legally required

All of them act as data processors on our behalf, under the GDPR.

7. Data Retention

We retain your personal data only for as long as necessary:

• Newsletter: until you unsubscribe — every email includes a link to do so
• Messages and manual requests: for as long as needed to respond and follow up on your request
• For service provision
• For legal and tax obligations

8. Your Rights Under GDPR

You have the right to:

• Access your data
• Rectify incorrect data
• Request erasure
• Restrict or object to processing
• Port your data
• Withdraw consent at any time
• Lodge a complaint with the Portuguese data protection authority, the CNPD

To exercise these rights, contact us at hello@swell.com.pt.

9. Security Measures

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: hello@swell.com.pt
Address: Swell – Training and Development, Lda., Rua Augusto Rosa, 79 – 4000-098 Porto Portugal